FAQ

How do I register and place my first order?

Here’s a walkthrough of the registration process and your first order.

Can I use the Micro Exfoliating Honey Cleanser everyday?
Yes, the Micro Exfoliating Honey Cleanser is gentle enough to use everyday.
How many treatments in one set?
20 – 25
What percentages do I mix together?
2 parts powder to 3 parts liquid. To the consistency similar to a cake batter.
Which is the strongest enzyme?
Citrus is strongest (good for thicker, ruddy skin), then raspberry (good for pigmentation), then Cocoa (good for all skin types, especially inflamation).
How many treatments?
30-35
What is the Ph of your enzymes?
Not measured in Ph, measured in relative activity.
What do I charge for an Enzyme treatment?
$100 – $150 including the
What is the cost/treatment for Enzymes
Your product cost per enzyme treatment is approximately $4.50
Can I use the corrective products during the day?
The products will be most effective in the evening, but you can use everything except the Nighttime Control, Bright White serum and any of the vitamin A products during the day (nighttime repair, repair plus, vit a cream, vit a gel, full circle night)
What is the Ph of your products?
Normal skin Ph is slightly acidic at 4.5 – 5.5, all of our products are formulated to keep the skin w/in that normal range.
When do the products expire?
There is a date stamped on the bottom of all bottles, generally good for 18 months from date of purchase.
Do you have a minimum order?
As part of our mission to support the professional esthetician, there is no minimum order.
How much is shipping?
$13.95 flat rate on orders up to $500, $9.95 on orders b/w $500-$1000
What do I need to set up an account
Super easy, just 4 things, all available at: www.esgskincare.com/forms, 2 minute all online process. copy of your professional license, your retail sales license, professionl liability waiver and insurance wavier.
What is Glycation?
There are entire books written on this subject, the short scientific answer is: “It is the non-enzymatic joining of a sugar compound with a protein, lipid or amino acid, impairing their function or making them non functional. Everything we eat has a certain amount of advance glycation end units (AGE’s). The signs of Glycation are similar to the signs of aging, with particularly noticable: Dull, lifesless skin, loss of elasticity, deep lines/wrinkles.
When do I prescribe anti-Glycation products?
Lifestyle is the best measure. Glycation is caused by cooking food at high temperature – roasting, frying, etc. A glass of milk has 500 AGE’s, when you heat that milk up, it shoots to 1 million AGE’s.
How many treatments?
40-48
What is in the Oxygen Steps?
Gel Base: Water, Hydroxyethyl Cellulose, Capryly Gycol, Phenoxyethanol, Hexylene Glycol, Tetrasodium EDTA, Citric Acid. Oxygen Powder:Magnesium Peroxide, Citric Acid Crystals, Xanthan Gum Step 1 (activator):Aqua (water), Catalase, Caprylyl Glycol, Phenoxyethanol, Hexylene Glycol Step 2 (Ph Neutralzer): Aqua (water), Sodium Bicarbonate, Caprylyl Glycol, Phenoxyethanol, Hexylene Glycol, Step 3 (Balancing Solution):Aqua (water), 1,2-Hexanediol, Caprylyl Glycol, Citric acid
How do I split up the Oxygen to get 12?
Each Gel container is 30g, so measure out 15g. Each powder is 5.5g, so measure out 2.75g.
What do I charge for an Oxygen treatment?
$120 – $160
What is the cost/treatment for Oxygen
Your product cost per Oxygen Rx Treatment is approximately $15
My pump is not working
There will occasionally be a problem with initially “charging” the pump after it has been shipped. Usually a firm tap on the table or with your hand on bottom will fix it. There is a small hole on the bottom, you can unbend a paperclip and manually push up to get it started.
Which peels do you need to neutralize?
Only the ones in a PEG (poly ethelene glycol) base – Lactic & Alpha Beta
Can I use the Vitamin A accelerator w/ other peels?
The official answer is no, BUT, we have had people use it with the Jessner, you just need to be careful.
How many treatments do I get out of 1 bottle of the peels?
Should be about 30, depending on how much is used. Less with the PEG bases (Lactic & Alpha Beta b/c you do multiple passes).
What do I charge for a peel treatment?
$70 – $100 for Lactic, Sal, Alpha Beta. $90 – $120 for Mandeli & Jessner
What is the cost/treatment for Peels
3.5
Which product do I apply first
Always use the blue bottles (serums) first. EXCEPT Hydralox, that is always last.
Where can I find protocols?
All of the protocols are available for download in the education section.
What is in the Epiprep?
Eurea (made in a lab) – aids in product penetration.
Bumpy / Irritated skin
Did you remove the Epiprep completely? Did you use cold or warm water to remove the Fraction V? Does the client have a soy allergy? Could be the Fraction V
How many treatments?
Initally 10, but as you get more comfortable w/ the treatments, more like 12-15.
What is the difference b/w the vitamin A we use and others out there?
We use an ester form, Retinyl acetate, which is 89% retinol, 11% acetic acid. This enables us to use higher percentages and be less irritating than pure retinol. There are other ester forms out there, such as retinol palmitate, which is only 48% retinol and 52% palmetic acid. Retinaldehyde is another form you will see in cosmetic formulations, it can be unstable and has limited availability.
Can I use Vitamin A products during pregnancy?
No. There were studies done when Dr. Fulton and Dr. Klingman first researched vitamin A that showed in can cause Tetrogenesis, which are basically random growths on a fetus.
What % of Vitamin C do you use?
We use 8% Magnesium Ascorbyl Phosphate (MAP), which has the same bio-availability as 20% Ascorbic Acid.
If I’m using other products such as nighttime Repair, which contain vitamin C, do I need to use vitamin C serum at night?
No. You can but you don’t have to.